AI chatbots
AI chatbots answer typed questions about service areas, hours and what to bring while visitors are still on your site, then pass ready-to-talk prospects straight to your team.
AI website chatbots answer typed questions from visitors while they are still on your site. A well-built chatbot handles questions like “Do you serve my area?”, “Are you open Saturday?”, and “What do I need to bring?” in seconds. When someone is ready to talk to a person, it collects their details and passes them to your team.
Infinite Marketing plans, builds, and manages text chatbots for local businesses using Infinite Chats, our website chatbot platform. This page covers the text chat window on your website. If you want spoken conversations, see AI voice chatbots. For calls to your business number, see AI phone agents.
A chat window that gives vague or wrong answers is worse than none at all. The difference between a useful chatbot and an annoying one is rarely the technology. It comes down to preparation: what it knows, what it is allowed to say, and what it does when it does not know.
We decide together what the chatbot is for: answering questions, booking requests, quoting basics, or routing people. We also decide what it should never attempt, such as legal, medical, or pricing commitments you have not approved.
We gather your services, service areas, hours, policies, and common questions into a reviewed knowledge base. You approve the source material, so the chatbot answers from your facts, not guesses.
We design the point in the conversation where the chatbot asks for contact details, and decide which details it collects for each type of inquiry.
We set clear rules for when the chatbot should stop and pass the conversation to a person, and how your team is notified so nothing waits overnight unnoticed.
We place the chat widget on your site, check it on phones and desktops, and run it through realistic test conversations before launch.
We review conversations, captured leads, and unanswered questions, then update the knowledge base so the chatbot improves over time.
We look at your website, your most common inquiries, and how leads reach your team today. Then we agree on the chatbot’s job and its limits.
We draft the knowledge base and greeting messages in your voice. You correct anything that is outdated, too promotional, or not how you would say it.
We configure the chatbot in Infinite Chats, set up how leads are captured and where notifications go, and install it on your site.
We ask it hard questions, off-topic questions, and questions it should refuse. Then we tighten its answers and handoff rules.
After launch, we read real conversations, fill gaps in its knowledge, and adjust when your services, hours, or offers change.
Text chat is one of several ways an AI assistant can talk to your customers. Here is how it compares with the others we offer:
| Option | Where the conversation happens | Usually a good fit when |
|---|---|---|
| Text website chatbot (this page) | A typed chat window on your website | Visitors have quick questions while browsing and you want leads to arrive with details |
| Voice chatbot | A spoken conversation started from your website | Your customers would rather talk than type, or the questions take longer to explain |
| AI phone agent | Calls to your business phone number | Missed calls, after-hours calls, or call overflow are the main problem |
| Avatar agent | An on-screen virtual agent on your website (coming soon) | You want a more personal, face-to-face style of website service |
We judge AI chatbots by what they do for the business, not by how many conversations they have. The useful questions are these. How many conversations ended with a real inquiry? How many questions did it fail to answer? Did handoffs reach a person quickly? Are the captured details complete enough for your team to follow up without asking again? We review these with you on a regular schedule and change the setup based on what the conversations show.
Our platform for text chatbots on business websites. The site currently opens to the client sign-in, so we walk you through the platform during a consultation.
Any AI chatbot can give a wrong answer if it is poorly set up. We reduce that risk by limiting it to approved information, telling it to hand off when unsure, and reviewing conversations after launch. You stay in control of what it is allowed to say.
It can collect appointment requests and the details your team needs. Booking directly into a calendar depends on the scheduling tools you use. For scheduling-focused setups, see AI appointment scheduling.
We set handoff rules during setup. The chatbot collects the visitor’s contact details and alerts your team, so the conversation is picked up by a person instead of ending in a dead end.
Chat widgets are usually added with a small snippet, which works on most WordPress, Shopify, and custom sites. We check your site during discovery and handle the installation.
The AI Text Chatbot has a one-time setup fee and a monthly service that covers hosting, a set number of conversations and regular reviews. Current prices, usage limits and upgrades are on the AI chatbot pricing page. If your needs are unusual, name your price and we will scope it with you.
The service covers chatbot strategy, training on your business information, lead capture, handoff rules for passing conversations to people, installation and testing, and measuring results after launch. We plan, build and manage the chatbot on Infinite Chats, our website chatbot platform. Setup, monthly service and conversation limits for each option are listed under website chatbot plans and pricing.
It answers typed questions while visitors are still on your site, such as whether you serve their area or are open Saturday. Visitors who browse after hours get answers instead of leaving, staff stop answering the same few questions by phone and email, and inquiries arrive with name, contact, service and location rather than a one-line form message.
Your services, service areas, hours, policies and the questions customers ask most. We gather these into a reviewed knowledge base, and you approve the source material, so the chatbot answers from your facts rather than guesses. We also draft greeting messages in your voice, and you correct anything that is outdated, too promotional or not how you would say it.
It runs in five steps. Discovery looks at your website, common inquiries and how leads reach your team. We then draft the content and tone, configure the chatbot in Infinite Chats and install it, and test it with hard, off-topic and refusal questions. After launch we read real conversations and refine it. Infinite Chats opens to a client sign-in, so we show you the platform during a consultation.
It should not make legal, medical or pricing commitments you have not approved. During strategy we agree on what the chatbot is for, such as answering questions, taking booking requests, quoting basics or routing people, and also on what falls outside its job. Anything beyond those limits is passed to a person, because a chat window that gives vague or wrong answers is worse than none at all.
By what it does for the business, not by how many conversations it has. We look at how many conversations ended with a real inquiry, how many questions it failed to answer, whether handoffs reached a person quickly and whether captured details are complete enough to follow up without asking again. We review these with you on a regular schedule and update the knowledge base accordingly.
It depends on where conversations happen. A text chatbot suits visitors with quick questions while browsing, when you want leads to arrive with details. A voice chatbot suits customers who would rather talk than type on your website. An AI phone agent fits when missed, after-hours or overflow calls are the main problem. An on-screen avatar agent is a further style that is coming soon.
Every chatbot is built around one business’s own services, policies and common questions, so the knowledge base and handoff rules differ from one industry to the next. We decide together what it should answer and what it should pass to your team. Our industry pages show how we plan marketing for particular sectors, such as marketing for automotive businesses.
Yes. We are based in Atlanta and serve businesses across the metro area remotely and by appointment. Discovery, reviewing the knowledge base and going over conversation results can all be handled remotely, and installation happens on your website wherever you are. For a suburban example, see AI automation for Marietta companies.
The chatbot captures the inquiry; what happens next is where CRM and lead follow-up automation come in, so chatbot leads get followed up after the chat ends. AI automation more broadly covers other ways to take repetitive work off your team. We describe that work for individual communities too, such as AI automation for Douglasville companies.
Tell us about your project and we will reply with a quote. This service is quoted for your business after a free consultation.
