AI voice chatbots
Visitors tap a button on your website, ask their question out loud and hear a spoken answer, which suits people on the move or anyone tired of typing on a phone.
AI voice chatbots let visitors talk with your business out loud instead of typing into a chat box. A visitor taps a button on your website, asks their question in their own words, and hears a spoken answer. That suits people who are on the move, who find typing on a phone tedious, or who simply prefer a conversation.
Infinite Marketing sets up and manages voice chatbots on Infinite Chats Calls, our voice platform. It is a separate product from our text chatbot platform. Below we explain how voice differs from typed chat and from AI phone answering, and how we decide whether voice is right for your business.
People often use “AI chatbot”, “voice bot”, and “AI receptionist” as if they mean the same thing. They do not, and the difference affects how each one is planned.
Infinite Chats Calls is built around voice conversations and reviewing them afterward. Its public site is currently the application itself rather than a product brochure, so we demonstrate current features during a consultation instead of listing them here.
We identify the conversations where speaking helps: explaining a problem, asking about availability, or getting directions. We also identify the ones that work better as text.
We write greetings, follow-up questions, and fallback lines meant to be heard, not read. We use plain words, short sentences, and confirm key details back to the visitor.
We load approved information about your services, hours, and service area, with clear limits on topics the assistant should not answer.
We decide which details the assistant gathers before passing someone to your team, and how your staff are told a conversation needs a person.
We put the voice button where it makes sense, such as service pages or the contact page, and check that it works on common phones and browsers.
After launch we review conversations to find misheard words, confusing prompts, and unanswered questions, then adjust the setup.
If you are choosing between spoken and typed conversations on your website, this side-by-side view helps:
| Voice chatbot | Text chatbot | |
|---|---|---|
| How the visitor responds | Speaks naturally, hands-free | Types, or taps suggested buttons |
| Answer style | Short spoken replies, one step at a time | Can include lists, links, and longer details |
| Works well in | Situations where typing is a hassle, such as driving, a job site, or limited time | Quiet settings, office browsing, and comparing options |
| Things to plan for | Background noise, accents, microphone permission | Typos, very brief questions |
| Phone number calls | Not the focus. See AI phone agents | Not applicable |
Many businesses use both: a text option for people who like to read and a voice option for people who prefer to talk. On-screen avatar agents are a third style we are developing.
We look at who visits your site and why. If most visitors only need hours and an address, a text chatbot may be enough, and we will tell you so.
We draft the spoken flow, read it out loud, and cut anything that sounds stiff or runs long.
We set up the assistant on Infinite Chats Calls with your approved information and handoff rules, then add it to your website.
We test on phones, in noisy rooms, and with unexpected questions to make sure it fails gracefully and offers a human contact option.
We go over conversations with you regularly and refine prompts, answers, and handoffs as your business changes.
Voice conversations feel more personal than typed chat, so being upfront matters. The assistant should identify itself as an automated assistant, and visitors should always have another way to reach you. Your website’s privacy policy should explain how conversations are handled. We set these expectations during setup and recommend you review your privacy policy with your own advisor.
Not as we set it up. This service covers spoken conversations started from your website. Phone line coverage is a separate setup, described on our AI phone agents page.
No app is involved. Visitors use their browser, which asks for microphone permission the first time. We also provide a text or contact option for anyone who declines.
We write fallback prompts that ask the visitor to rephrase or offer a handoff to your team. Reviewing conversations after launch is how we catch and fix repeated misunderstandings.
Yes. Since the platform’s site is the application itself, the best way to see it is a walkthrough during a consultation.
Our platform for voice conversations, separate from Infinite Chats text chatbots. Ask us for a walkthrough of current features.
