Service Terms & Billing

One-time fees

Website packages, redesigns, setup fees and one-time projects are charged at checkout. This is the amount shown as “Due today”. Work begins after payment and once we have received the information we need from you.

“Starting at” prices cover the scope described for that service. If your project needs more, we send a written quote before any extra work or charge, and you can decline it.

Monthly services

Monthly fees for chatbots, voice and phone agents, CRM automation, SEO plans, care plans and hosting are not charged at checkout. Each monthly service starts when it goes live. Before the first recurring charge, we confirm the start date and monthly amount with you, and you approve the recurring billing.

SEO plans and outreach run month to month after the first three months. Other monthly services are month to month. To cancel a monthly service, give 30 days’ written notice.

Cancelling stops monthly charges after the notice period. Fees already paid for a month that has started are not refunded, and the service continues until the end of that month.

Usage limits and third-party costs

Each plan lists its usage limits, such as conversations, minutes or hours. We contact you before you reach a limit, and extra usage is only added with your approval. Tools and services you choose from other providers, such as a paid CRM, texting registration and message fees, paid directories, domains and premium plugins, are billed by those providers unless the service description says otherwise.

Revisions, content and support

Revision rounds and support periods are listed for each package. You provide text, logos and images unless you add copywriting. Requests outside the listed scope are quoted before we do the work.

Results

We guarantee the work described for each service. We do not guarantee search rankings, traffic, leads, revenue or sales, because they depend on factors outside our control.

Custom quotes and Name Your Price

Custom offers, including replies to Name Your Price requests, are valid until the expiry date in the offer. Only an offer approved by our team can be paid for, using the secure link we send you.

Refunds

Before work begins: if you cancel an order before we start work on it, we refund the full amount you paid, less any third-party costs we have already paid for you with your approval, such as domains or premium licences.

After work begins: fees for work already performed are not refundable. Work includes discovery, research, setup, design, development and configuration. If you cancel a one-time project before it is complete, we refund the part of the fee for work not yet performed, less approved third-party costs.

If we cannot deliver: if we cannot start or complete your project for reasons on our side, for example because a required integration is not available for your setup, we refund the fee for the work we cannot deliver.

To request a refund, contact us at the phone number or email address on this site. Approved refunds go back to the original payment method, normally within 10 business days; your bank may take a few more days to show them.

Billing questions and payment disputes

If you think a charge is wrong, including a duplicate charge, please contact us first so we can investigate and correct it quickly. We reply within two business days.

Opening a dispute or chargeback with your card issuer does not cancel amounts owed for work already performed. If a dispute is opened, we give the payment processor the order details, your approvals and our delivery records.

Nothing in these terms limits any rights you have under applicable consumer-protection law or card-network rules.

Taxes

Prices are in US dollars and exclude taxes. Where sales tax applies, it is calculated and shown at checkout before you pay.