Our AI chatbot pricing covers a website chatbot that answers common questions from information you approve, collects lead details and hands off to your team. One setup fee, then a monthly service that covers hosting, usage and ongoing reviews.
Chatbots run on Infinite Chats, our text chatbot platform. If you choose the AI Business Website or AI Growth Complete package, the chatbot setup is already included.
AI Text Chatbot
A website chatbot on Infinite Chats that answers questions and captures leads.
$499
setup
+ from $99/mo after launch
- Setup: one website, styled to your brand
- Trained on up to 25 pages or documents you approve
- Lead capture with details sent to email or your CRM
- Handoff rules for questions it should not answer
- Tested, with one round of adjustments, before launch
Monthly service (from $99/mo) includes
- Platform hosting on Infinite Chats
- Up to 1,000 conversations per month
- Up to 2 knowledge updates per month
- Monthly conversation review and report
- Email support with a next-business-day response
Limits, usage and third-party costs
- We contact you before you reach your monthly limit; extra volume is available by custom quote, only with your approval
- Answers are limited to information you approve; we review conversations but cannot guarantee every answer is correct
- Third-party tools you choose, such as a paid CRM, are billed by their providers
Chatbot upgrades
Upgrades need the AI Text Chatbot in your plan, either on its own or included in a website package.
Let the chatbot answer in a second language.
Custom pricing
- Knowledge reviewed for the added language
- Language detection or switcher
Limits, usage and third-party costs
Train the chatbot on 25 more pages or documents.
Custom pricing
- Up to 25 additional pages or documents
- Answers tested after training
Limits, usage and third-party costs
1,000 more conversations each month for busy sites.
Custom pricing
- +1,000 conversations per month
Limits, usage and third-party costs
- Billed monthly with the chatbot service
What changes the cost of a chatbot
Most businesses only need the AI Text Chatbot. The price changes when you need more than the standard plan covers:
- More content to learn from. The chatbot setup covers up to 25 pages or documents you approve. Extra Knowledge Training adds blocks of 25 more.
- More conversations. The monthly service covers up to 1,000 conversations a month. Busy sites can add the Conversation Volume Upgrade, only with your approval.
- More languages. An Additional Chatbot Language lets the website chatbot answer in a second language, priced per language.
- A website package. The AI Business Website and AI Growth Complete packages already include the chatbot setup, so it is not charged twice.
Answers are limited to information you approve, and we review conversations every month. If you are deciding what an AI tool should and should not answer, the NIST AI Risk Management Framework is a useful public reference.
AI chatbot pricing questions
What happens if we go over 1,000 conversations?
We contact you when you approach the limit. You can add the Conversation Volume Upgrade, or we can tighten the setup. Extra usage is never added without your approval.
When does the monthly fee start?
When the chatbot goes live on your site, after you approve the recurring billing. Only the setup fee is charged at checkout.
Can it connect to my CRM?
Lead details can go to email or a CRM. For automated follow-up after the chat, add CRM + Lead Automation.
How is AI chatbot pricing structured?
There is one setup fee, then a monthly service that covers hosting, usage and ongoing reviews. The setup fee is the one-time part, and the monthly service is listed and billed separately. Upgrades such as more training content, more conversations or a second language are added only when you need more than the standard plan covers.
What does the website chatbot actually do?
It answers common questions from information you approve, collects lead details and hands off to your team. It runs in a text chat window on your website, and its answers are limited to the information you have approved. Leads it collects can go to email or a CRM. For a fuller description of the service, see our page on AI chatbots for websites.
How much content can the chatbot learn from?
The chatbot setup covers up to 25 pages or documents you approve. If your business has more material than that, such as many service pages or policy documents, Extra Knowledge Training adds blocks of 25 more. Only content you approve is used, so you decide exactly what the chatbot can draw on when it answers visitors.
Do I need to buy the chatbot separately if I order a website?
Not if you choose the AI Business Website or AI Growth Complete package. Both already include the chatbot setup, so it is not charged twice. With any other website package, or if you already have a site, you would add the AI Text Chatbot on its own. Either way, the chatbot upgrades remain available once the chatbot is in your plan.
Can the chatbot answer visitors in another language?
Yes, with the Additional Chatbot Language upgrade. It lets the website chatbot answer in a second language, and it is priced per language. Like the other upgrades, it needs the AI Text Chatbot in your plan, either on its own or included in a website package. The answers in each language still come from the information you approve.
Which chatbot upgrades can I add?
There are three: Extra Knowledge Training for more pages or documents, the Conversation Volume Upgrade for busy sites, and Additional Chatbot Language for answering in another language. Upgrades need the AI Text Chatbot in your plan, either on its own or included in a website package. The conversation upgrade is only added with your approval.
What platform does the chatbot run on?
Chatbots run on Infinite Chats, our text chatbot platform. The monthly service covers hosting and usage on that platform, along with ongoing reviews of how the chatbot is answering. You do not need to arrange a separate chatbot platform yourself, and the setup fee covers configuring the chatbot with the pages or documents you approve.
How do you keep the chatbot's answers accurate?
Answers are limited to information you approve, and we review conversations every month. The monthly reviews show what visitors are asking and how the chatbot responded, so the setup can be adjusted. If you are deciding what an AI tool should and should not answer, the NIST AI Risk Management Framework is a useful public reference.
Do most businesses need chatbot upgrades?
No. Most businesses only need the AI Text Chatbot. The price changes only when you need more than the standard plan covers: more than 25 pages or documents to learn from, more than 1,000 conversations a month, or answers in a second language. You can start with the standard plan and add an upgrade later if one of those needs comes up.
What does the monthly chatbot fee pay for?
It covers hosting, usage and ongoing reviews of the chatbot’s conversations. The standard monthly service includes up to 1,000 conversations a month. The fee starts when the chatbot goes live, after you approve the recurring billing, and it is listed separately from the one-time setup so you can see what continues each month.
Is a chatbot worth considering for a repair or service business?
It depends on how many common questions your website visitors ask. The chatbot answers those questions from information you approve, collects lead details and hands off to your staff. Our industry pages show how we approach marketing for particular trades, such as our work in marketing for collision repair shops.
Do you set up chatbots for businesses outside the city of Atlanta?
Yes. We are based in Atlanta and serve businesses across the metro area remotely and by appointment, so the chatbot can be set up and reviewed without an office visit. The pricing is the same setup fee and monthly service wherever you are. For an example of AI tools planned around one community, see our page on AI automation in Douglasville.
